Last updated: July 23, 2025
The following Service Agreement applies to customers who request or receive services or products from Computer Pros, Inc. ("Computer Pros"). The terms "you", "your" and "yours" refer to the customer requesting or receiving services or products. The terms "we", "us" and "our" refer to Computer Pros. The term “agent” refers to Computer Pros directors, officers, employees, affiliates, successors or assigns or other representatives. By requesting or accepting services or products from Computer Pros, you acknowledge that you have read the Service Agreement and that you agree to the terms and conditions herein. Computer Pros reserves the right to modify or change the Service Agreement at any time without prior notice. The most current version of this Service Agreement is available on our website at www.computerpros.us.
SERVICE HOURS
Standard Service Hours are between 8:30 AM and 5:30 PM, Monday through Friday, excluding holidays. Computer Pros holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Veteran’s Day, Thanksgiving, Black Friday, Christmas Eve, and Christmas Day. Service may be provided outside of Service Hours for an additional charge.
SERVICE AREA
Computer Pros provides services to businesses and residents located in Tallahassee, Florida. We may decline service or charge an additional fee for service to locations beyond our Service Area. To determine if a location outside of our Service Area will incur additional charges, please call 850-224-7767 during Service Hours.
BILLING AND PAYMENT POLICY
Some services provided by Computer Pros are billed based on the amount of time spent performing the services. For time-billed services, there is a minimum one-hour charge for all on-site service visits and a minimum quarter-hour charge for all remote services. When the minimum billing requirement has been met, additional time spent performing services is billed in quarter-hour increments. When service is required at multiple locations in connection with a service visit, time spent by our agents traveling between service locations is billed at the same rate as the service provided.
Computer Pros may require payment for services immediately upon completion, or we may choose to invoice you for our services. We reserve the right to make that decision at our discretion. If we must order or purchase any hardware or software on your behalf, we reserve the right to collect payment for those items prior to placing the order or making the purchase.
Any invoices sent to you will be emailed to the billing email address that you have provided to us. Full payment for invoices is due by the due date indicated on the invoice. Payments which are received after the due date are subject to a late fee equal to $50.00 or 10% of the invoice total, whichever is greater, and will incur interest at an annual rate of 12.0% until paid in full.
Payments can be made by credit card in person, using the payment link provided with the invoice, or you may call our office at 850-224-7767 or email us at to arrange another method of payment. Payments returned by the bank for insufficient funds or other reasons are subject to a $35.00 return payment fee.
WARRANTY AND DISCLAIMER
We warrant that our work will be provided in a workmanlike manner, and in conformity with generally prevailing industry standards. THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ANY ORAL OR WRITTEN REPRESENTATIONS, PROPOSALS OR STATEMENTS MADE ON OR PRIOR TO THE DATE OF SERVICE.
30 DAY GUARANTEE
Computer Pros guarantees the work we perform for a period of thirty (30) days from the date of service. If a problem arises from our service, you must contact us at 850-224-7767 and notify us of the problem within 30 days of the date of service. We will make every reasonable effort to remedy the problem as quickly as possible at no additional charge. In the event we are unable to correct the problem, we may issue you a full or partial refund of the money collected for the service.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES SHALL COMPUTER PROS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES BE LIABLE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE-WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY, OR OTHER THEORY, TO YOU OR ANY OTHER PERSON FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, EXPENSES, LOST PROFITS, LOST SAVINGS OR EARNINGS, LOST, ALTERED, OR CORRUPTED DATA, OR OTHER LIABILITY) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR PRODUCTS PROVIDED BY COMPUTER PROS, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, SUCCESSORS OR ASSIGNS OR OTHER REPRESENTATIVES.
CUSTOMERS ARE STRONGLY ENCOURAGED TO BACK UP ALL EXISTING SOFTWARE AND DATA PRIOR TO RECEIVING SERVICE FROM ANY SERVICE PROVIDER.
RIGHT TO REFUSE SERVICE
We reserve the right to refuse service and refund any money collected in connection with the service if we determine that the conditions necessary to perform the service are not met, or if the requirements of the customer or situation are unusual or extensive and beyond the scope of this Service Agreement as determined by us.
MISCELLANEOUS
This Agreement shall be governed by and construed and interpreted in accordance with the laws of Florida. If any portion of this Agreement is found to be unenforceable or contrary to law, it shall be modified to the least extent necessary to make it enforceable, and the remaining portions of this Agreement will remain in full force and effect. If any litigation or arbitration is necessary to enforce the terms of this Agreement, the prevailing party shall be entitled to reasonable attorneys' fees and costs.
In the event of any conflict between the terms of this Agreement and the terms of a separate, written agreement executed by both parties and specific to a particular customer (“Customer-Specific Agreement”), the terms of the Customer-Specific Agreement shall prevail.